ImageMedia Gateway, also commonly referred to as VoIP Gateway is device which provides connection between an endpoint on VoIP packet-switched network and PSTN circuit-switched network.

The gateway translates between transmission formats and the communication protocols that are used on each side. The gateway packetizes the voice and routes it over VoIP network. In carrier class system, media gateways are provided as stand-alone devices.

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Inbound ICentra

 

Inbound Contact Center is a service that support calls received from a customer. This system typically use interactive voice response (IVR) to guide customer connecting with database system or available agents. CTI Server module provides a customizeable desktop applications and seemless connection to multiplatform databases. User Interface module provides an interactive web-based applications for agents.

 

Inbound Contact Center can leverage an existing analog PABX or build a new Contact Center with a low cost investment. This system can be connected easily to analog PABX through a digital connections (E1/T1) or analog connections (FXS/FXO).Inbound Call Systems are primarily use for Customer Service, Marketing and Sales, Technical Support or Helpdesk, Inquiry Service and Billing Information.

 
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