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Inbound Contact Center is a service that support calls received from a customer. This system typically use interactive voice response (IVR) to guide customer connecting with database system or available agents. CTI Server module provides a customizeable desktop applications and seemless connection to multiplatform databases. User Interface module provides an interactive web-based applications for agents. Inbound Contact Center can leverage an existing analog PABX or build a new Contact Center with a low cost investment. This system can be connected easily to analog PABX through a digital connections (E1/T1) or analog connections (FXS/FXO).Inbound Call Systems are primarily use for Customer Service, Marketing and Sales, Technical Support or Helpdesk, Inquiry Service and Billing Information.
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Remote Authentication Dial-In User Service (RADIUS) is a client/server protocol and software that enables remote access servers to communicate with a central server to authenticate dial-in users and authorize their access to the requested system or service. RADIUS allows a company to maintain user profiles in a central database that all remote servers can share.
Inbound iCentra 
