Inbound Contact Center is a service that support calls received from a customer. This system typically use interactive voice response (IVR) to guide customer connecting with database system or available agents. CTI Server module provides a customizeable desktop applications and seemless connection to multiplatform databases. User Interface module provides an interactive web-based applications for agents.

Inbound Contact Center can leverage an existing analog PABX or build a new Contact Center with a low cost investment. This system can be connected easily to analog PABX through a digital connections (E1/T1) or analog connections (FXS/FXO).Inbound Call Systems are primarily use for Customer Service, Marketing and Sales, Technical Support or Helpdesk, Inquiry Service and Billing Information.