ImageDatabase System is the heart of the billing platform. The system features high-performance throughput with over 50 new calls per second capability and over 5 thousand concurrent calls and over 4,000,000 calls per day.

The database can run in a replicated mode to allow full fail over functionality. Our solution features SQL Server integration on Linux platform. Most of the billing logic is database based to allow high level of security and unmatched performance.

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Inbound & Outbound Print E-mail

In Inbound and Outbound Call, agents can receive inbound calls as well as make outbound calls. Agents easily can login as an inbound agent or an outbound agent. Administrator or supervisor can assign agents to both inbound and outbound system using a web-based administration system. Inbound and outbound call will increase the agents productivity by minimizing agent idle time.

 

This system utilizing both ACD system to route customer calls to agents and Automatic Dialer to setup outgoing calls to customer. Using Progressive Dialer, agents have opportunity to review about contact details; while using Predictive Dialer, the speed of outgoing calls is adjusted automatically depending on factors such as agent idle time and call drop rate. In the condition inbound calls decrease, agents can switch to outbound call system. In the condition inbound calls increase, agents can switch to inbound call system. This help to increase agents productivity.

 
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