ImageDatabase System is the heart of the billing platform. The system features high-performance throughput with over 50 new calls per second capability and over 5 thousand concurrent calls and over 4,000,000 calls per day.

The database can run in a replicated mode to allow full fail over functionality. Our solution features SQL Server integration on Linux platform. Most of the billing logic is database based to allow high level of security and unmatched performance.

Read more...
 
Home arrow Reporting & Statistics
Reporting & Statistic Print E-mail
  • Call Handling: provides information the number of calls handled by an agent

Image

  • Login Time: provides information when an agent start login or how many times an agent login to Agent Desktop in an hour, a day, a month or a year
  • Ready Time: provides information the number of ready time of an agent
  • Waiting Time: provides information the average time for an agent could handle the next call
  • Occupation Time: provides information the total occupation time for a trunk channel

Image

  • Contact Ratio: provides information the precentage of calls handled by agents compared to the number of calls enter to the queue
  • IVR Time: provides information the average time a call is in IVR menu
  • Offered Call: provides information the total call are in queue

Image

  • Abandoned Call: provides information the total call not handled by agents
  • Answered Call: provides information the total time of call handled by agents
 
Clarisense Digital Media 2006 | Privacy Policy | Terms Of Use